Organizations should look to measure the impact of the whole process. It’s not simply about onboarding employees to digital platforms and expecting them to use them.
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A survey by McKinsey found that the percentage of employees who believe their leaders regularly assess the ongoing impact of change efforts declined from 47% in 2014 to 39% in 2017.
If the company’s employees lose confidence in upper management to continually monitor digital adoption impact and other change progress, they will be less enthusiastic about future initiatives.