Google Cloud held its annual customer conference, Google Cloud Next, this week in San Francisco. It had a couple of purposes. For starters it could introduce customers to new CEO Thomas Kurian for the first time since his hiring at the end of last year. And secondly, and perhaps more importantly, it could demonstrate that it could offer a value proposition that is distinct from AWS and Microsoft.
Kurian’s predecessor, Diane Greene, was fond of saying that it was still early days for the cloud market, and she’s still right, but while the pie has continued to grow substantially, Google’s share of the market has stayed stubbornly in single digits. It needed to use this week’s conference as at least a springboard to showcase its strengths .
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Its lack of commercial cloud market clout has always been a bit of a puzzler. This is Google after all. It runs Google Search and YouTube and Google Maps and Google Docs. These are massive services that rarely go down. You would think being able to run these massive services would translate into massive commercial success, but so far it hasn’t.
Even though Greene brought her own considerable enterprise cred to GCP, having been a co-founder at VMware, the company that really made the cloud possible by popularizing the virtual machine, she wasn’t able to significantly change the company’s commercial cloud fortunes.
In a conversation with TechCrunch’s Frederic Lardinois, Kurian talked about missing ingredients like having people to talk to (or maybe a throat to choke). “A number of customers told us ‘we just need more people from you to help us.’ So that’s what we’ll do,” Kurian told Lardinois.This article was originally published on TechCrunch