This article was originally published on

Gartner recently formally announced a category that every enterprise should be aware  of: digital adoption solutions.

And it’s about time.

Get your Free Digital Adoption Certificate

Poor digital adoption has been hampering organizations’ digital transformation efforts for a while. It’s a critical deficiency in the digital era. 

In the words of leading Digital Adoption Platform (DAP) provider, WalkMe, it “will severely cap your potential to improve internal operations as well as the customer experience.”

What enterprises desperately need today, to survive and thrive in the digital age, is a digital adoption solution. 

But what is a digital adoption solution? We’ll explore the latest definition for you in this article and teach you how to recognize a really good one.    

This article was written by: Digital Adoption Team