Gartner recently formally announced a category that every enterprise should be aware of: digital adoption solutions.
And it’s about time.
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In the words of leading Digital Adoption Platform (DAP) provider, WalkMe, it “will severely cap your potential to improve internal operations as well as the customer experience.”
What enterprises desperately need today, to survive and thrive in the digital age, is a digital adoption solution.
But what is a digital adoption solution? We’ll explore the latest definition for you in this article and teach you how to recognize a really good one.